Question 1

Credits and booking

Accepted Answer

In order to join our lessons you will first need to get credits through our lessons page.(https://www.aerials.amsterdam/lessons)(https://www.eversports.nl/widget/w/0ykipc)

Question 2

How can I pause my membership?

Accepted Answer

Absolutely! If you need to pause your membership for a holiday, injury, or any other reason, just email us with your full name, and the start and end dates of your pause. Make sure to request at least two weeks in advance. We've got you covered! 😊

Question 3

Membership termination

Accepted Answer

You can also pause your membership if you need a break — you’ll find all the details in our FAQ:
https://www.aerials.amsterdam/faq(https://www.aerials.amsterdam/faq)

If you decide to cancel your membership via Eversports, it’s easy to do directly in the Eversports app or website. Just head to Passes & Memberships, click View next to your membership, and you’ll see the cancellation options.

More details here if helpful:
https://helpcenter.eversportsmanager.com/1-terminate-your-membership-on-the-eversports-website(https://helpcenter.eversportsmanager.com/1-terminate-your-membership-on-the-eversports-website)

Question 4

Lesson cancellation policy

Accepted Answer

Refunds (full or partial) are not possible.

You can cancel a class up to 8 hours before it starts. In that case, the system will automatically return the class as credit to your account.
 Cancellations or changes after this time can’t be recovered.
Please make sure to always update your attendance via our online booking system.

If you have any questions, you can check this Eversports help article:
https://helpcenter.eversportsmanager.com/how-to-cancel-a-booking-eversports-help-center(https://helpcenter.eversportsmanager.com/how-to-cancel-a-booking-eversports-help-center)

Question 5

How do I book for a partner, child, or friend?

Accepted Answer

If you’d like to book a class for a partner, child, or friend, you can do this by using family accounts in Eversports.

You’ll find a clear step-by-step guide here:
https://helpcenter.eversportsmanager.com/how-to-use-family-accounts-eversports-help-center(https://helpcenter.eversportsmanager.com/how-to-use-family-accounts-eversports-help-center)

Question 6

Can I rent the studio at Aerials Amsterdam for personal practice or rehearsals?

Accepted Answer

Yes, you can rent the studio at Aerials Amsterdam for personal practice or rehearsals. We offer a spacious and well-equipped facility suitable for various fitness and aerial activities. For more details on availability, rates, and how to book, please visit our Studio rental (https://www.aerials.amsterdam/studiorental)page.

Frequently asked questions